The COVID-19 pandemic brought an unprecedented level of change to our lives – both personally and professionally. This session will explore the loss that businesses and employees are facing because of that change, and the emotions employees are likely feeling because of it. We will communicate the calls to action for leaders to take on the role of “Listener,” and the behaviors and language they can use to best support and help employees process their emotions. We will provide tactical applications leaders can use to help ease the shock of sudden change and provide several resources for continued learning and use as teams move through this phase of the change process.


  • Mark Wojcik, Director Talent Management, Encore Training and Development

Recorded on July 8, 2020