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“Communication and teamwork
are the perfect
duo for a great result.”

Mike and Kevin, a North American LGBTQ+ couple, sought a genuine connection with a team of professionals to assist them in organizing their inclusive wedding in Mexico. Consequently, they made the decision to engage Encore, aiming to create a truly distinctive and unforgettable experience. Esmeralda Perea and the operations to production teams managed to make a perfect match with the couple.

Esmeralda Perea

Brand Manager
The Challenge

Esmeralda listened to the couple’s requests and compiled every detail to execute the event to their wishes and dreams; however, at the last moment, an operational challenge arose with alternate events that were happening simultaneously at the beach and ballrooms, which hindered the producer in charge from executing the event detail by detail on the big day of the couple’s event. There was a sense of tension, since our customers’ expectations were a top priority, and we were committed to delivering on every magical detail as planned.

The Solution

Esmeralda, who at that time was working as a sales manager, had extensive knowledge and involvement in the operation since several virtual meetings were previously organized with the couple and the staff to review all the details and get everything ready for the production of the event; By assuming the role of producer, she offered support to the team, giving them the confidence to be able to execute each of the special moments according to the detailed marriage program. The event was a big success thanks to the experience and skills of the team certified and trained in performing equal weddings.

The Result

The incredible planning and execution of this amazing event was the result of listening to our joint customer, meticulous attention to detail, effective communication, and outstanding teamwork. Every aspect of the event, from the DJ and MC to the audio, video, and lighting engineers, was executed flawlessly, meeting every detail requested. The team worked collaboratively to ensure that every moment was taken care of with absolute care, resulting in a magnificent wedding that exceeded our clients’ expectations. The couple were delighted and dedicated a warm thank you note to the whole team.

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